Frequently Asked Questions
Everything you need to know about our luxury timepieces and services.
Where are Tufina watches manufactured?
All Tufina watches, including our Theorema and Pionier collections, are meticulously hand-assembled in Germany. We adhere to strict German engineering standards to ensure the highest level of precision and craftsmanship.
Do Tufina watches come with a warranty?
Yes, every Tufina timepiece comes with a 2-year international warranty from the date of purchase. This covers any manufacturing defects and ensures your investment is protected.
What is your shipping policy for international orders?
We offer worldwide shipping. Orders are typically processed within 24-48 hours. Shipping times vary by destination, but most international orders arrive within 3-7 business days via our premium courier partners.
Are Tufina watches water-resistant?
Most of our models feature water resistance ranging from 3 ATM to 5 ATM. While they can withstand splashes or brief immersion, we recommend avoiding swimming or diving to preserve the integrity of the leather straps and internal movements.
What is your return and exchange policy?
We offer a 14-day return policy. If you are not completely satisfied with your purchase, you can return the watch in its original, unworn condition with all packaging and documentation for a full refund or exchange.
How should I maintain my mechanical or automatic watch?
To keep your automatic watch running accurately, we recommend wearing it daily or using a watch winder. For manual movements, wind the crown until you feel slight resistance. Avoid placing your watch near strong magnetic fields.